Monday to Friday, between 8 a.m. and 5 p.m., local time.
Your item will ship as soon as it becomes available in our warehouse and you will not be charged the total amount until the item ships. If you choose to cancel your preordered product please contact customer service@tuindeco.ca (
Standard shipping is the default shipping method for most products under 100 lbs and includes delivery by a small parcel carrier.
Your order will be delivered to the closest dry area outside your home; typically the driveway.
Some geographic service restrictions apply. In certain remote locations, delivery will be made to the carrier's closest pick-up center from the shipment destination.
To return your product, you should ship your product to: 110 Norfinch Drive ,North York, ON M3N 1X1 Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $150.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Are only accepted before any goods have been dispatched. If the order has been dispatched prior to the cancellation, the returns procedure will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made either by telephone or by e-mail directly with Tuindeco Canada. Please remember, order dispatch normally takes place the same day as payment is processed.
The customer acknowledges and agrees that the Processing Fee 3.5% (Third Party) of the order, is NON-REFUNDABLE. Processing Fees will not be returned if the customer cancels the order.