All our products are warranted up to 6 months after the purchasing or delivery date by the Tuindeco warranty (with the exclusion of rotating parts). Many products are warranted for a much more extended term; these are stated below.
The warranty term of items starts upon the sale to the end user.
Warranty will be void when the customer fails to comply to applicable treatment and maintenance instructions. Customers’ requests for advice from one of our technicians will be charged with travel expenses and hourly wages.
Reporting damages within 8 days
The customer must check the products delivered for damage, defects and completeness within 8 days after delivery. After 8 days, no rights can be derived from any incompleteness of an item. Customer must report this within the stipulated time period. Differences in quality (including rot, molds and so on) are also included. ‘Hidden deficiencies’ discovered after 8 days should be made credible (by our customer).
The fulfillment of warranty obligations will solely be applicable as an overall compensation of damages. Any other damage compensation claim is excluded, unless damages are the result of gross negligence and/or bad intent on our part. In case we are required to compensate damages, these will be deemed not to exceed the invoice price of the defective component that has caused the damages.
Having determined that products are compliant to warranty conditions, Tuindeco will deliver the concerned component at no costs in case it has become apparent that the component has been manufactured incorrectly. Tuindeco is committed to repair all defects (or have them repaired) of items appearing within two years after the purchasing date at no costs. Repair includes the costs of the component(s), labor and transportation. Repairs to installations/equipment must be performed by the TUINDECO technical service (or appointed servicing companies). Repairs to equipment will be performed on site as a rule. Repair costs include costs of transportation, labor and the required component(s) including VAT. Where appropriate, components in repairs and equipment in replacements will become the property of TUINDECO. In case of repairs, the original purchasing invoice must be submitted at all times.
Tuindeco will not warrant products in case changes have been made to the product without the consultation of Tuindeco or one of our technical service staff.
The warranty rights / rights to compensation do not apply in case color and design of delivered goods deviate, which include color and design of untreated materials deviating as a result of sunlight and the use of compensating or wear-resistant products, dust and other contaminants in the compensating product layer and so on, which are acceptable from a technical point of view in accordance with applicable customary standards and/or business practices.
Wood is pre-eminently a natural material. It is subject to draught and humidity, shrinking along its growth rings during sunny spells. This results in superficial cracks. These cracks may emerge, but do not affect the quality. Especially poles may show severe cracks in summer, as a pole of quality contains heartwood in its centre. Stresses in sapwood and heartwood differ, causing cracks during prolonged dry weather which close again in humid or rainy time periods. For instance, the poles of swings cannot break as a result of these cracks and are as strong as solid beams. During dry spells, cracks appearing in wood up to 2% (5% with round wood) of its circumference is a completely normal phenomenon.
The following is excluded from free repair and/or replacement:
Tuindeco offers excellent products at a reasonable price. Therefore, we are committed to maintain the best possible relations with our clients. Tuindeco will do everything in its power to stay at good terms with its customers in any reasonable arrangement permitted by law. We focus the clients’ best interests and customer service is highly regarded.
Product categories with a deviating warranty period:
Log cabins (including custom-made): 2 years
Verandas: 5 years
Carports, terrace roofs, gazebos, pavilions: 2 years
Playground equipment and other buildings: 2 years
Tuindeco warrants manufacturing and construction defects; damages caused by persons, animals or natural disasters are not covered. Claims as a result of a poorly constructed foundation, an improper installation, poor maintenance and/or incorrect maintenance agents are not covered under the warranty provisions. The service life of the maintenance treatment is not warranted..
Garden furniture: 1 year
Garden furniture is warranted for one year, which includes manufacturing and construction defects. Minor cracks, weathering, discoloring, humidity stains and misuse are not covered. Note that both new and already treated furniture may stain at first.
Swimming pools, saunas (including pumps, heaters, accessories excluded): 2 years
Jet streamers, Jacuzzis, hot tubs: 1 year
Outdoor kitchens, barbecues (not on base, stone plate): 1 year
Wooden constructions of Tuindeco swimming pools and saunas meet very high quality standards, covered by a 2-year warranty.
Wood for use in the garden/ timber:
– hardwood (bankirai, azobe): 10 years
– impregnated: 3 years
– untreated wood: 1 year
Slabs, concrete piles: 5 years
Webbing, wicker: 2 years
Composite: 5 years
This warranty covers the reliability and sustainability (rotting, wear, breakage and delamination) of Tuindeco materials.